Post by shiyabul on Aug 19, 2024 11:53:39 GMT 1
Many with criminal records are overlooked for open roles because of how our society views them rather than lacking the qualifications to succeed in those roles. By ignoring this population, companies are cheating themselves out of talented and motivated employees. A study from the Kellogg School of Management examined the performance of formerly incarcerated workers in contact center and telesales jobs.
They found that there was no difference in job performance https://lastdatabase.com/ between formerly incarcerated employees and other employees. What’s more, employees with a criminal record stayed in their roles longer and were far less likely to quit. And we know that minimizing agent attrition is critical for any contact center because high agent turnover leads to disruptions and a poor CX.
My company also has data from the Arizona State University’s Seidman Research Institute that shows the social, fiscal, and economic impact of our second-chances business model over the last years. Results reveal that of the more than , women who have graduated our program, just % have been re-convicted. Second-chance investments work! And, when we are worried (and rightly so) about crime and safety, shouldn’t we do what we can to help those who want to become productive members of our society? Wouldn’t this be also a multi-win for everyone? That’s why savvy leaders should be open minded about hiring contact center employees with criminal records.
They found that there was no difference in job performance https://lastdatabase.com/ between formerly incarcerated employees and other employees. What’s more, employees with a criminal record stayed in their roles longer and were far less likely to quit. And we know that minimizing agent attrition is critical for any contact center because high agent turnover leads to disruptions and a poor CX.
My company also has data from the Arizona State University’s Seidman Research Institute that shows the social, fiscal, and economic impact of our second-chances business model over the last years. Results reveal that of the more than , women who have graduated our program, just % have been re-convicted. Second-chance investments work! And, when we are worried (and rightly so) about crime and safety, shouldn’t we do what we can to help those who want to become productive members of our society? Wouldn’t this be also a multi-win for everyone? That’s why savvy leaders should be open minded about hiring contact center employees with criminal records.